Welcome to The Lanmere Motor Company website privacy notice.
The Lanmere Motor Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how The Lanmere Motor Company collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
The Lanmere Motor Company is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are:
Full name of legal entity: The Lanmere Motor Company
Name of data privacy manager: Russell Stapleton
Email address: firstname.lastname@example.org
Postal address: Viewings by appointment only 8a Whitehall Road Colchester, Essex, CO2 8HA
Telephone number: 01206 868733
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
The service we received was excellent. I would highly recommend this Company to anyone who is looking to purchase a new car. The presentation of the v... Read More
Will definitely buy from again. They know their stuff and only buy in the best of the best. Save yourself time scrolling through the adds and buy from... Read More
Buying a car from The Lanmere Motor Company Ltd was an enjoyable experience. The car was exactly as described and I could not fault it. The company ar... Read More
Informative and non pressurised meeting to view the car. The car was exactly as described, infact better then the photos on the website. Easy process... Read More
Very professional and friendly, everything is different due to the pandemic, we exchanged messages before we went down to see it, they were very promp... Read More
This is the second car I have purchased from Mike and Russell @ Lanmere, who specialise in top quality used cars which are very well spec’d. From th... Read More
Very good service from Mike & Russell aka Lanmere, it had new front discs and pads, new rear pads and MOT'd for a year. They extended the RAC warranty... Read More
Lanmere were very professional and very informative over the car I bought. Although he would not accept an offer on the car, he more than made up for... Read More
Good service would buy from again. Very helpful, I phoned enquiring about a slk that was advertised and 2 cars were ready for me to look at when I arr... Read More
Excellent service from Lanmere and Russell kept us informed throughout. I needed to collect the car within three days and Russell went above and beyon... Read More
This company is second to none. You get excellent communication good quality cars hand picked by this Father and son team. When you pick car up it’s... Read More
Recently I bought a Mercedes from this small family company. In that case small doesn't mean less or not enough at all. Opposite...it means friendly s... Read More
Brilliant overall experience. Very happy with overall experience of buying our car. Russell ensured our car was immaculate before we collected and kep... Read More
Excellent company to deal with. I found buying from this company a really good experience. Even in the mist of covid, Russell was very helpful and the... Read More
Christine, Bury St. Edmunds
100 miles from where we live, but worth the effort! Knowledgeable and friendly sales team made the sale process reassuring and stress free.... Read More
Very friendly very helpful couldn’t fault the dealer best dealer I have ever dealt with buying a car can be very stressful but dealing with Lanmere... Read More
Excellent service provided with great communication and help with buying of our car, would highly recommend them and will be using them again.... Read More
After browsing many ads for several weeks looking for a Mini Countryman i saw the perfect car and at a very competitive price. We made the long journe... Read More
I recently purchased my Abarth 595 from Lanmere. I arranged an initial viewing and collection was arranged for a week later during which time the car... Read More
Excellent service, the car was even better than described very friendly and helpful, couldn't fault them even had a courtesy call after we had the car... Read More
After browsing the hundreds of ads for Mercedes SLK AMG Sport I saw a very exceptional choice with rare interiors at competitive prices and looked ver... Read More
Russell purchased my BMW 330 Sport from me. They came to my house gave me a fair price for the vehicle and did a direct transfer within minutes of our... Read More
I went to buy a mini cooper. Car was in excellent state and the experience was absolutely amazing very easy. I highly recommended.... Read More
Lanmere Motor company were very professional in every aspect of the my car purchase process. Their team were knowledgeable and their experience of the... Read More
Excellent service from start to finish from this family business. No rushing and nice personal touches. Would recommend without hesitation and would h... Read More
My experience was all about the customer and the customers needs, exactly what you are looking for when buying any second hand car from a dealer. On r... Read More
Genuinely nice people. Recently purchased a BMW X3 from Lanmere. The service was excellent with all information about the car freely given. As i lived... Read More
Nigel, North Yorkshire
Excellent customer service!!! I found The Lanmere Motor Company to be very helpful and professional at all times and as I was having the car shipped t... Read More
The salesman was superb in every way. We have bought many cars over the years. But this was the best experience ever. Would definitely buy from them a... Read More
This is the first time I have bought a car unseen other than photos. I am recently disabled so viewing was not really an option given the distances in... Read More
Great car, perfect service - Communication and follow up. Russell had amazing attention to detail and took care of everything 100%... Read More
Good buying experience. Great, personal friendly service. After sales very good, follow up.... Read More
I had been looking for an SLK for some time and came across an Ebay advert with no pictures, but the description sounded like it was what I was lookin... Read More
Had a great buying experience with The Lanmere Motor Company. They were knowledgeable, helpful, easy to deal with and did exactly what they promised.... Read More
I am very pleased with my new car. It met my expectations and everything was as described. Excellent customer service, I would highly recommend The La... Read More
I purchased our used SLK Mercedes Benz with Mike at Lanmere and couldn't be happier. My daughter and I found the vehicle originally online via a diffe... Read More
Absolutely fantastic, good old fashioned service. I can’t be more praiseworthy of them. Definitely buy a car from this family run business.... Read More
We are very pleased with the car we purchased from Lanmere motor company which more than met out expectations. Customer service was excellent. no faul... Read More
Fantastic and very well presented Mini Countryman Cooper S (Red)...the whole buying experience was enjoyable with no pressure sales whatsoever and tra... Read More
Mike at Lanmere motors was knowledgeable and helpful in our purchase and made the whole car buying experience a pleasure!... Read More
The person who attended to me was a very good salesman from start to finish. He was polite, courteous and patient. He explained everything about the c... Read More
Everything went very smoothly, no issues and car was presented in great condition.... Read More
I can only speak highly of Lanmere motor company. Its quite refreshing to speak to someone (Russell) who knows in great detail all of the attributes a... Read More
Brilliant experience, such a lovely garage, felt so relaxed on my test drive, literally couldn’t have asked for anything else.... Read More
Very nice family business run car showroom with just honest information about cars & no dodgy sales pitch ;) Would recommend them to anyone!... Read More
Easiest process in buying my car. They helped where they could and nothing was too much effort for them. Would defiantly recommend.... Read More
It was a great experience went through all the details of the car I purchased. I would recommend anyone who is looking for a great car to speak to the... Read More
Fantastic. It was a very friendly and great experience dealing with Lanmere quite unlike any car purchase I have made from a dealer in 30 years.... Read More
Smooth, easy process on the purchase of a BMW X1. It was a great experience to deal with the owner of Lanmere Motor Company to buy my new car in June... Read More
There service was the best I’ve had from start to finish I would recommend to any one without fail thanks.... Read More
Friendly, helpful and knowledgeable. Communication throughout the process was very good. Went out of their way to assist with delivery. Couldn't reall... Read More
Incredibly friendly and helpful service. Whilst looking around their showroom, all cars appeared in immaculate condition!!... Read More
Very professional and trustworthy company , the service was excellent from start to finish. I am extremely pleased with the vehicle I purchased and I... Read More
First class service from start to finish. Lanmere Motor Company provided my wife and I with a first class service and we couldn't have asked for more.... Read More
Excellent service. Very well presented car in immaculate premises, and we we're dealt with very professionally.... Read More
Found a gem dealer and car. I was seeking to purchase a Merc slk and after extensive searching found this company and was impressed by the range and w... Read More
Very professional set up. Car was immaculate and was delivered to my front door. Would buy from this company again. Thanks Russell.... Read More
Quality vehicles kept undercover. Staff are helpful, knowledgeable and cooperative. It was a very professional service throughout.... Read More
Pleasant experience. Professional car dealer. Working with The Lanmere Motor Company was a pleasant experience. All my questions were answered in a ti... Read More
Istvan, Republic of Ireland
Excellent service, kept me in touch through out the purchase process. Contacted me a couple of days after the sale to make sure I was enjoying my new... Read More
Amazing customer service and brilliant family firm. We are over the moon with our purchase. The Lanmere Motor Company was so kind and helpful to us. T... Read More
Excellent, reliable service. They have been excellent, totally reliable and very pleasant to deal with.... Read More
Great service, very professional and efficient! Bought a second hand MB CLS and traded my old A6. Very satisfied.... Read More
Excellent customer service 5 Stars. From the outset the service received was first class. Car was presented well, clean and knowledge of the vehicle d... Read More
Jennifer, Milton Keynes
A friendly garage. Booked by appointment. Excellent customer service. Would highly recommend.... Read More
Very professional and trustworthy company. Our experience of Lanmere Motors was a pure delight from start to finish, we found Russell very professiona... Read More
As good as i could hope for. Very positive experience, knowledgeable and helpful. All stock is very carefully selected, full service histories and imm... Read More
Satisfied with there service and quality cars. Great people that offers prestige cars, highly recomended. Excellent customer service.... Read More
Making car buying a pleasurable experience ..... I have recently purchased a Mercedes SLK from the Lanmere Motor Company Ltd. I found them to be very... Read More
Excellent and very professional service. The car I bought was in immaculate condition and I was kept up to date throughout. Would highly recommend Lan... Read More
Professional and comprehensive service. I received an excellent service from Lanmere when I purchased an Audi A5 and traded in my tired Seat Ibiza. It... Read More
Excellent service. What a pleasurable experience, no hard sell. The car was in immaculate condition. You can see they take pride in the cars they sell... Read More
Excellent experience, Russell was a gem. Bought a C250 from Russell at Lanmere he went above and beyond anything any salesman that i have dealt with b... Read More
Excellent. In 30+ years of buying cars I have never received such a high standard of customer service. I was given full attention throughout whilst th... Read More
Totally satisfied! After choosing the car, Russell went through the car & explained all the extras including the condition of the exterior and interio... Read More
First class service. I live in Manchester and this company is based in Colchester. All the negotiations and promises were made over the phone. I dealt... Read More
Having been a driver for the last 50 years i can honestly say this has been the the best experience in buying a car. If there was 6 stars I would give... Read More
William, Bury St Edmunds
Excellent service and beautiful car. I have just bought my 3rd Mercedes SLK from The Lanmere Motor Company and I couldn't be happier. I found the serv... Read More
Absolutely 5 Star professional service from start to finish, courteous and very helpful and most of all top quality care for service to the customer a... Read More
Outstanding, 5 star. The best car buying experience I've ever had. Russell made sure the whole process moved swiftly and smoothly, keeping me informed... Read More
Excellent experience. Russell is without doubt a very very experienced salesman, from the initial phone contact to arrange a test drive to taking the... Read More
Russell was extremely efficient, delivered on his promises, was trustworthy and impressed me.... Read More
Easy to deal with. Very professional and the showroom had a good array of decent looking cars. They had mine detailed and the process of buying was ve... Read More
Excellent vehicle and wonderful service. Dealing with Lanmere has been a really enjoyable experience. Russell was friendly and helpful from the off an... Read More
Exceptional customer service. Perfect car buying experience from start to finish. 10 out of 10 - would not hesitate to recommend Lanmere.... Read More
Relaxed enjoyable buying experience. I have left it a while before writing this review to ensure I could comment honestly in case any problems arose.... Read More
Excellent Customer Service at Lanmere. I can only describe our experience with Lanmere as first class. Russell was knowledgeable and helpful and not a... Read More
Buying a car made easy. I recently purchased a Mercedes SLK AMG Sport Roadster from The Lanmere Motor Company and was extremely happy with the whole p... Read More
Outstanding. Have just purchased a stunning Audi TT Black Edition in Misano Red from Russell at The Lanmere Motor Company. From my initial enquiry to... Read More
Excellent service, highly professional, friendly and communicative. Would definitely recommend this Seller.... Read More
Refreshingly relaxed and easy purchase. Car dealers can be a daunting breed, but Russell's relaxed attitude made me feel welcome and well cared for. T... Read More
Impeccable. What a car buying experience, from viewing the car I was interested in Russell gave me the confidence to allow me to decide on making the... Read More
Excellent used car purchase. Lanmere Motors were a treat to deal with. Russell was a star from the first time we met, honest and informative. I was so... Read More
Communication is excellent we spoke on many occasions prior to seeing the car which i have now purchased. His preparation of all the cars he has is Fi... Read More
From the first phone call i could tell this vehicle purchase was going to be good. The staff were polite helpful and honest. After i visited the trans... Read More
Excellent customer service. Very thorough going through all the details. Got my car on finance, went through the Ts and Cs to ensure i understand. Ver... Read More
Just brilliant. Superb experience from start to finish. They did everything they said they would. The whole process was made simple and the level of s... Read More
Great dealership. I found the company very friendly and their cars we're very well presented and the attention to detail was amazing. The car I bought... Read More
I've bought somewhere in the region of 15 cars in the past, but my experience with Mike at Lanmere has been, by far, the best that I've experienced. I... Read More
1st Class, 1st Rate, 1st Choice. From the first phone call to leaving with my new car the service Russell gave us was excellent. Nothing was to much t... Read More
Efficient, reliable and honest service. I pretty much bought the car on a whim, not very clever, but luckily the dealer was a lovely chap who gave a s... Read More
Claire, Milton Keynes
10 out of 10. The service from Russell at Lanmere Motor Company has been absolutely first class. The correspondence from start to finish was nothing s... Read More
Amazing correspondence from start to finish. Car is absolutely perfect and couldn't ask for a better service. Thank you so much!... Read More
A pleasure to do business with. From start to finish a professional service, they sourced the car with the required spec I required and at the right p... Read More
Fantastic service from start to finish. Right from the first phone call the service was top draw a pleasure to deal with would definitely buy another... Read More
Excellent service! Lanmere were both friendly and professional from the start. Always contactable throughout the process of buying my car which was im... Read More
Excellent. My husband and I bought a lovely car from this company. Our first impression was very good. Russell was very polite and knowledgeable about... Read More
A very pleasurable experience. From my first phone call with Russell to picking up the vehicle today the service was nothing but excellent in every re... Read More
Excellent service. Russell made changing our car very easy. We are delighted with our purchase and the service given. Thank you.... Read More
The process run extremely smoothly from start to finish. Russell looked after us and was very helpful and friendly. An excellent service.... Read More
Philip, Lytham St Annes
A top drawer buying experience. Purchased a Mercedes SLK 250 from this dealership. I dealt with Russell who from start to finish provided us with a to... Read More
Stress free from start to finish. I always dread the time when I have to sell and buy a new car, however the service I received with Russell at The La... Read More
Sam, Saffron Walden
Great friendly service. Everything was made extremely easy, brought a lovely Mercedes SLK, everything was exactly as described on their advert. We was... Read More
We're chuffed with car, absolutely love it, thanks again. You guys run a very professional set-up, we was really impressed with your help and assistan... Read More
Highly recommended! A very professional and well run family business that takes care and pride in the vehicles they choose. They were exceptionally he... Read More
Fantastic customer service before and after purchasing my bmw. Small family run company and they really do focus on building good relations with custo... Read More
Took the Mercedes down to the New Forest for a good run. Really pleased with it. Thank you for all your help and very good service!... Read More
Caroline and Alan, Kent
Excellent, friendly and professional service. So pleased with my car! Would highly recommend!... Read More
Just a quick email to thank you for arranging to meet Lisa today and the excellent personal service you provided. As soon as we met you your kindness... Read More
David and Lisa, Surrey
Communication excellent and was reasonably accurate with his description of the car..bearing in mind I bought the car without seeing it. Everything he... Read More
Hi Mike, I have had the BMW 325i Sport Coupe i bought from you exactly a year today and i just wanted to thank you for supplying me with a superb car... Read More
Great experience. I had a car to part exchange and i think they gave a fair price. The car I was buying when i picked it up was presented perfect and... Read More
Jefferson, Canvey Island
Michael Stapleton was helpful and courteous without a "sales person" manner. At no time did I feel under any pressure to make a purchase. I made my de... Read More
Excellent help choosing my 5 Series BMW - we are all very happy with it. I will recommend you to anyone who mentions they need a BM. I will be back wh... Read More
Contact DetailsViewings by appointment only
8a Whitehall Road
CO2 8HA 01206 868733 email@example.com