FAQ's

Frequently Asked Questions!

Q: Do I have to make an appointment to view a vehicle?
A: Yes. We arrange viewings on an appointment only basis to ensure your chosen vehicle is available, on-site and that a member of staff is on hand to attend to your enquiry correctly.

Q: What warranty cover is included?
A: As an RAC Approved partner, every vehicle purchased includes a three month, unlimited mileage, national RAC warranty alongside 12 months complimentary roadside assistance.

Q: Can I extend the warranty?
A: Yes. If you are looking for longer peace of mind we can extend your RAC warranty to 6, 12 or 24 months from as little as £99 +vat.

Q: What else is included in the purchase price?
A: Alongside your RAC warranty cover every vehicle is mechanically prepared to the highest standard including a pre-delivery inspection, manufacturers spec service (if required), a fresh MOT, a full valet using the latest detailing products and, of course we complete all the necessary paperwork and carry out a meticulous handover!

Q: Will you take my current vehicle in part exchange?
A: Yes. We are happy to appraise your current vehicle for part exchange regardless of make, model or mileage and do not charge a fee for this service.

Q: Do you offer finance?
A: Yes. We work closely with a number of finance providers to ensure funding your next vehicle is a simple and competitive process (subject to status!).

Q: I’m not looking for finance, what other payment methods do you accept?
A: Our preferred method of payment is by bank transfer.

Q: Do you charge an admin fee?
A: Unlike the vast majority of main dealers, car supermarkets and large independent’s we do not charge an admin fee, have any hidden charges or compulsory add-on products that you must buy to complete your purchase. However, vehicles purchased through a third party finance provider such as a bank, building society or broker (i.e Zuto or CarFinance247) are welcomed but are subject to a £199.00 charge to cover introduction fees and additional administration.

Q: Where are you located?
A: We are based in Colchester, Essex (Britain’s oldest recorded town!) and are easily reached by road, rail or air!
Road: We are located a mere 4 miles from the A12 motorway or around 45 minutes from junction 28 of the M25 (depending on traffic!).
Rail: Colchester’s North Station is also just 4 miles away (we offer a free collection service from this station by prior arrangement) and is approximately 55 minutes from London’s Liverpool St. Station on a direct train.
Air: We are conveniently located just 27 miles (around 40 minutes by car) from Stansted airport.


If you have any further questions or queries please do not hesitate to contact us on 01206 868733 or sales@thelanmeremotorcompany.co.uk

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